ICRA Code of Business Practice

MEMBERS OF THE ICRA BELIEVE…

THAT OUR EXISTENCE AS AN ASSOCIATION IS A PRIVILEGE

We regard our free economy with its opportunities to furnish useful products for the economic advantage of our customers, investors and employees, as a privilege to cherish and to protect when threatened.

THAT OUR FIRST OBLIGATION IS TO THE CUSTOMER

The customer is our reason for being. All that we do, all that we plan, is ultimately for them. Only by serving their needs adequately do we improve our position.

THAT OUR PRODUCTS SHOW QUALITY AND PROFIT

We have the obligation to furnish products of field-proven reliability at a fair price which will yield a reasonable profit to our companies and to our customers. We consider profits a necessary reward to investors and manpower, as well as the only means to continue growth required to better serve an expanding industry.

THAT MODERN LIVING AND AIR CONDITIONING / REFRIGERATION ARE INSEPARABLE

We believe that air conditioning and refrigeration has been one of the greatest factors in providing the highest standards of comfort, health and well being in the world. Every method of forecasting and measurement points to an even greater contribution to this mode of living in the future. With a sense of deep responsibility, we consider ourselves privileged to participate in the air conditioning and refrigeration industry.

THAT PEOPLE ARE AN ASSOCIATION’S MOST VALUABLE ASSET AND BUSINESS MUST BE A GOOD CITIZEN, ALSO

As responsible companies we have sincere interest in our communities. A company can be no better than its people, and an association can be no better than its members who are competent and financially responsible, welcome responsibility, take pride in their accomplishments, work for better ways of doing things, work harmoniously with their fellow members, adhere to guarantees which they make to a customer. Adequately provide for the welfare of their employees, whereby all diligence and effort are appropriately rewarded.